- Report through emailing with multiple photos of the defected parts of the item(s).
- If you can mange to send video, that's best but be aware the longer a video runs, the larger the file size. Some email engine have size limitations. So If you choose to take a video keep it as short as possible.
- Only manufactory defects Are eligible for returns, at this time.
- You'll Receive an email with instructions. Once we receive your item a refund will then be issued.
We sincerely apologize for a stricter policy. We are a new company and due to Covid these steps are necessary to help slow the spread and keep you our customer safer.